Village Stove & Fireplace Customer Reviews

(4.8) Overall Rating

"I had a good experience with my purchase of a free standing vented fire place dealing with Village S&F. If you appreciate knowledge and know how this is the place to go. Great selection along with top notch service. Living near the ocean a gas fireplace is a necessary luxury I am so glad I went ahead with this purchase. Also, if you need a connection to the main gas line on the street as I did, Mike's connections with the National Grid will assure a short wait time for gas service to begin."

Clare Stone

"Great company! I worked with Rose to get a gas fireplace insert set up in my house. The projected came out perfect and they were very professional from start to finish!"

Kelly McBride

"Rose and Mike are exceptional people. They do what they say and get things done when they say it will be done. Their product knowledge and service is a step above everyone else. The installation went as smooth as can be possible and the new fireplace looks great! I was not even home when they did it an everything was cleaned up and it was like no one was ever there. I love being able to buy local and support small businesses. I am a very picky customer and they are exceptional. Thanks!"

Larry Hawk

"With a showroom that shows you exactly what your fireplace is going to look like, we had lots of options to choose from. Mike and Rose worked with us as we tried to figure out what the best solution for our home was (stove vs insert, vented vs ventless). We ended up going with a floor model insert from the showroom. Since it was already put together, it was installed within the week! A great experience, can't recommend them enough."

Emily Greenhalgh

"Rose, Mike and their staff were wonderful! Mike answered all of my questions immediately and came out to my house personally to oversee the work on a problem. We love our gas fireplace!"

Ann Marie Cunha

"Great hands on service. Family Run Great. Place."

John Callahan

"Excellent. ..very helpful with all my questions. ..will be going back to work on my project. ..wouldn't hesitate to recommend them to help outlining a project. ..we'll stocked with a variety of product."

Alana Moore

"They were awesome with the scheduling and completion of the work. The unit they sold and installed is wonderful so glad I chose them to do this job! Recommend them to anyone."

Susan Baker

"I would highly recommend them. Mike and Rose own the store and they do a great job. Unlike some other fireplace locations on the Cape it is a very relaxed atmosphere. There are no pushy salespeople and they do not speak down to women. Great inventory and great installation all through one company."

Peter Annicelli

"Our search for a gas fireplace insert came to a happy ending when we discovered Village Stove and Fireplace. Rose, Mike and their staff professionally assisted us from start to finish. We had a tight time frame and Mike worked with us to complete the job ahead of schedule. We are extremely happy with our fireplace and look forward to a warm and cozy winter season. We highly recommend Village Stove and Fireplace for your fireplace needs."

John Papalia

"We are closing on our house in two weeks and had various small projects that needed professional repair. Village Stove and Fireplace was one of the only businesses to call us back and they provided outstanding service. They truly understood that small jobs are important too and that many times, those references lead to BIG jobs. They were courteous, timely and did excellent work. We highly recommend Village Stove and Fireplace!"

Angela Sweeten

"Great company. A decade ago, Rose sold me a fireplace gas insert and Mike installed it. It's been perfect all this time. I own another gas insert in my garage. It needed repair. It's not a brand that Village Stove sells, but Rose was able to quickly effectuate obtaining a tech to address the problem. The tech came, and within 36 hours, a new part was installed. His work was exceptional. If you're in the market for any type of fireplace, you might want to check out Village Stove and say hello to their owners Mike and Rose."

Tom C

"Mike just saved me a service call ($) by explaining over the phone, in detail, how to change the batteries in my log heater fireplace. Thank you for your time! P.S. The purchase and installation 2 years ago was also top notch."

Cindy W

"Very friendly and courteous Service was excellent A great experience Mike and Rose were kept us informed every step of the way I would highly recommended."

Carlos and K

"My fireplace pilot was out. I couldn't find the instructions. Mike had installed it 8 years ago. I called and he talked me through relighting the pilot and we had the fireplace working in 5 minutes! Thanks so much!!!"

Loren S

"Another Very Happy Customer! After years of building wood fires in our fireplace, we decided to investigate the possibility of installing a gas log. We didn’t expect heat from it, but expected the joy of watching the flames and the quick on/off function. Mike showed us a vent-free gas log that will work in our fireplace with the damper closed. And to my amazement, considerable heat is liberated into the room. It generates more heat than our old wood fires! Mike had the unit in stock. We were there on a Saturday and, luckily, the log set was installed the following Tuesday! Inspections by the plumbing inspector and the fire department took a few days, but we are now cozily sitting in front of the instant on/off gas fireplace."

Kenneth E N

"I just love my new free standing ventless fireplace. Wish I could send a photo. Thank you for your service and being such fun to work with! I highly recommend you!"

Mary Anne S

"Rise and Mike spent much time with us in the showroom demonstrating the features of the fireplaces versus the ventless logs. We decided on the ventless logs for our 1825 Cape style house as they look more in keeping with the age of the house. AJ did a terrific job installing two sets of logs, not an easy task given our basement is mostly crawl spaces! He was highly professional, polite and knew exactly how to do the installation in the most efficient way. He made sure we understood how the units work and had us demonstrate turning them off and on to be sure we were comfortable with them. Can’t recommend Village Fireplace enough!"

Jim and Janet J

"Rose and Mike are professional and fun! I was excited to have my freestanding ventless stove installed. They went out of their way to get the stove for me and book the installation. A.J. Installed it quickly and returned after inspection without having me wait. He was professional, thoughtful and meticulous along with the gentlemen who worked with him. I must also compliment the inspector who was quick to respond so in no time I’m the proud owner of my cute stove! In this crazy world, it was a pleasure doing business with you and I enjoyed the process from beginning to end."

Mary A

"We highly recommend Village Stove and Fireplace. The owners, Michael and Rose, were friendly, responsive and professional, it was such a pleasure working with them. Michael came right out to install our beautiful fire pit table just in time for July 4. Our children love it! The gas fireplace he installed in the our TV room was a game changer, it transformed the room. I can't say enough, the fireplace and the amazing service from Village Stove and Fireplace exceeded our expectations."

Carmela and Bob Scena F

"Outstanding products and service. Mike took a lot of time with us in the showroom to show us all the options. The install was seamless - we love our new stove!"

Ken

"Rose was absolutely fantastic. She understood immediately what we wanted to accomplish and guided us through the choice and the process. These are honest and reliable people."

Alan C

"Mike and Rose placed and installed my gas fireplace in a timely manner. Mike provided in house plumbing service, promised prompt repair and maintenance service, and took time to answer personal questions. Service appreciated and deserves my recommendation."

Joan M Walsh Kinlin Grover Real E

"Just had on installed in the last couple of weeks. The choices were many, the sales process was low key and helpful and the installation was well done.

Bill S

"With a showroom that shows you exactly what your fireplace is going to look like, we had lots of options to choose from. Mike and Rose worked with us as we tried to figure out what the best solution for our home was (stove vs insert, vented vs ventless). We ended up going with a floor model insert from the showroom. Since it was already put together, it was installed within the week! A great experience, can't recommend them enough."

The G

"Rose and Mike are great! They do what they say when they say it will be done. Fantastic service and product knowledge. I came in on a Thursday and by the next Monday my fireplace was installed and looked great. The fire pit is next and I can't wait for that to be installed as well. I always like to use local businesses for all my needs and they are a step above everyone else!"

Larry H Falmouth H

"Rose and Mike were terrific! They helped me review all the gas logs and features, worked with scheduling and the installation was quick, organized and clean. Mike explained everything when he came to evaluate the current fireplace and worked with me to ensure it was set for the log. Follow up phone calls were great and it was a very reasonable price too! And I do my shopping so I was thrilled. It looks great and I am very excited not to be worrying about hauling wood and I was never good about getting a fire going. Now- battery remote so I can be all comfy even if the power goes out too! Thanks! Great service!"

Diana from East F

"Michael, Rose and their crew of installers were very professional from the initial consultation through installation and follow up. We would strongly recommend Village Stove and Fireplace."

Kearney F

"Mike and Rose were awesome to deal with. They know their business and have a great inventory. Install was flawless. I'd be happy to recommend them to anyone!"

Steve R